Refunds and cancellation

This page is a plain-language draft written by the Back At It team. It has not yet been reviewed by a lawyer. We are publishing it because being clear with you now beats saying nothing, and we will update it once counsel has been through it.

Cancelling

You can cancel your membership at any time from your account settings. There is no cancellation fee and nobody to talk to first. Your access continues until the end of the period you have already paid for, and it does not renew after that.

Refunds

If Back At It is not right for you, email us within 14 days of your first payment and we will refund it in full. After that, we do not refund part-used periods, but you can cancel at any time and you will not be charged again.

If we charged you in error, or something on our side stopped you using what you paid for, tell us and we will put it right regardless of timing.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. It usually takes a few working days to appear, depending on your bank.

Price changes

If we change the price of a membership, we will tell you before it applies to you, and you can cancel before the new price takes effect.

Contact

Use the contact options in your account settings. See also our terms.